Privacy Policy

Gendgo is a dating and social app operated by ayirbzs Solutions Pvt Ltd (“Gendgo”, “we”, “us”). This policy explains what personal data we collect, how we use and share it, and the choices and rights you have. It is written to comply with India’s Digital Personal Data Protection Act, 2023 (DPDP) and the EU/UK GDPR.

1. Information we collect

Account & identity — your name, @handle, optional nickname, email address, mobile phone number, a password (stored only as a secure hash by our auth provider), and, if you sign in with Google, your basic Google profile.

Profile — age/date of birth, gender, who you’re interested in (this can indicate sexual orientation), bio, profile prompts, lifestyle details (e.g. smoking, drinking, kids, religion, zodiac, height), languages, and interests.

Photos, audio & video — profile photos, an optional verification selfie, an optional voice intro recording, and any Reels (videos) or Stories you create. Your profile photos are visible to other users who can see your profile. When you remove a photo or delete your account it stops being served, though cached copies may persist for a short time.

Location — your precise device location (GPS), which we round to roughly 1 km before storing; the city/country you enter; and approximate location inferred from your IP address. We use this to show distance and relevant matches. You can deny location permission and still use the app.

Messages & calls — the content of your chats and metadata about audio/video calls (participants, duration, timestamps). Messages and calls are delivered and stored by our messaging provider (Stream). Gendgo does not record or transcribe the audio or video of your calls — we keep only call metadata, for billing, safety, and abuse handling. If you report abuse, your report may include evidence you choose to submit (such as screenshots). We may disclose information when legally required.

Payments & transactions — coin purchases and premium subscriptions (processed by Razorpay — we never receive your full card/UPI credentials), your coin and transaction history, and, for partners, payout details (UPI/bank), earnings, and the KYC information legally required to pay you.

App activity — swipes, matches, likes, profile views, searches, Reels watched, gifts sent/received, and other in-app interactions.

Device & technical — push-notification tokens, device type, app version, IP address, and basic diagnostics/crash logs used for security and reliability.

2. How we use your data

• Create and operate your account, and show & rank potential matches
• Enable chat, audio/video calls, Reels, Stories, gifts, and partner features
• Process coin purchases, subscriptions, and partner payouts
• Verify age and identity, and moderate content to keep the community safe
• Detect and prevent fraud, spam, harassment, and abuse
• Send notifications and emails you’ve enabled (and important service/security notices)
• Comply with legal, tax, and regulatory obligations
• Improve the app using aggregated or de-identified data

We do not sell your personal data.

3. Legal basis (GDPR)

We process data to perform our contract with you (providing the service), with your consent (e.g. precise location, sensitive data, marketing), for our legitimate interests (safety, fraud prevention, improving the app), and to comply with the law. You can withdraw consent at any time.

4. Who we share it with

We share data only with service providers that process it on our behalf under contract:

• Clerk — authentication, login, and account security
• Stream (Stream.io) — chat messages and audio/video calls
• Razorpay — payment processing and partner payouts
• Hive AI — automated scanning of photos/videos for unsafe content
• Algolia — powering search and discovery (limited profile fields)
• Cloudflare — hosting, media storage/delivery, and security
• Neon — encrypted database hosting
• Upstash — caching and rate-limiting
• Resend — sending transactional emails (receipts, security)
• Google Firebase Cloud Messaging — delivering push notifications
• Sentry — error monitoring to keep the app reliable

We may also disclose information when required by law, to enforce our Terms, or to protect the safety of our users or the public.

5. Sensitive personal data

Some information is sensitive — who you’re interested in (which can reveal sexual orientation), your photos (which show your face), and your approximate location. We process these only to provide the dating service, based on your consent. You can withdraw consent by editing your profile, adjusting privacy settings, or deleting your account.

6. Your privacy controls

• Hide last seen & online status — Settings → Privacy
• Incognito browsing (Premium) — be hidden from Discover and view profiles without leaving a trace
• Block & report — stop and report any user
• Edit or remove any profile detail, photo, or content at any time

7. Your rights (DPDP + GDPR)

• Access & portability — download a copy of your data (Settings → Account data → “Download my data”)
• Correction — update your profile anytime
• Erasure — permanently delete your account (Settings → Account data → “Delete my account”)
• Withdraw consent — opt out of optional features and processing
• Grievance / complaint — contact our Grievance Officer / Data Protection Officer (below)

8. Data retention

We keep your data while your account is active. When you delete your account, we remove your profile, photos, Stories, chat content, and personal data, and delete or de-identify related records — except limited financial and transaction records we must keep for tax, accounting, and legal compliance, and security/audit logs retained as required by law.

9. Security

Data is encrypted in transit (TLS) and at rest. Card/UPI details are handled solely by Razorpay (PCI-DSS compliant) and never stored on our servers. We use automated content moderation and access controls. No method of storage or transmission is 100% secure, but we work hard to protect your information.

10. Age limit

Gendgo is strictly for users aged 18 and over. We do not knowingly collect data from anyone under 18; if we discover an underage account, we remove it.

11. International transfers

Some of our providers store and process data outside India (for example in the US or EU) to operate the service. Where data is transferred internationally, we rely on providers that offer appropriate contractual and technical safeguards.

12. Changes to this policy

We may update this policy. We’ll notify you of material changes in-app and/or by email. Continued use after notice means you accept the updated policy.

13. Contact

Operator: ayirbzs Solutions Pvt Ltd, India
Grievance Officer & Data Protection Officer: Dhaniklal Parabathina
Email: email the Grievance Officer (use subject “DPDP request” for data-rights requests)
See our Grievance Officer page for postal address and legally mandated response timelines.